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You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us (BARTENBACH Werbemittel GmbH & Co. KG, Kaufmannshof 1, 55120 Mainz, Tel. 06131 9070400, E-Mail: service@bartenbach.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to ... us or to [insert the name and address of the person authorised by you to receive the goods] immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
(Cancellation policy created with the legal texts of the IHK)
Sample: Cancellation form for consumers
(If you wish to cancel the contract, please complete this form and return it to us by post or e-mail. Please delete as applicable)
To BARTENBACH Werbemittel GmbH & Co. KG, Kaufmannshof 1, 55120 Mainz, phone 06131 9070400, e-mail: service@bartenbach.de
I/we hereby give notice of cancellation: ____________
the contract concluded by me/us for the purchase of the following goods/the provision of the following service: ____________
Ordered on ____________
Received on ____________
Name of the consumer(s) ____________
Address of the consumer(s) ____________
Signature of the consumer(s) (only in case of notification on paper) ____________
Place, date ____________